EXCHANGE AND RETURN
The customer has the right to withdraw from the sales contract within 14 days of receiving the order. If 14 days have passed since the delivery of our purchase, unfortunately we cannot offer a cash refund. In exceptional cases of exceeding the return deadline, please contact us by email - we will try to propose a satisfactory solution.
In order to return/exchange the goods, the goods cannot show any signs of use and must be in the same condition in which the customer received them. They must have the tags. Goods with a detached tag or a non-original tag attached will not be accepted. They must also be sent back in their original packaging along with a completed return form.
RETURN
To make a return, please fill out the return form and include it with your shipment. If you cannot print the form, please write down the necessary information on a piece of paper by hand.
RETURN SHIPPING ADDRESS:
Aleksandra Koscikiewicz - THE BLOO
Stepinska 22/30
Loc 311
00-739 Warsaw
tel: +48 660449477
If your return is accepted by us, we will immediately transfer the funds to the account number you provided.
We reserve 14 days to process the return.
Withdrawal form
PDF file ( download )
To facilitate the returns process, we can arrange for a courier to collect the package. The shipping cost will be the customer's responsibility and will be deducted from the refund for the goods.
We do not collect parcels from parcel lockers or collection points.
EXCHANGE
We kindly ask you to return the products together with the completed return form - this will allow us to efficiently carry out the procedure of refunding the funds to your account.
To make the exchange process easier, we can arrange for a courier to collect the package. The shipping cost will be the customer's responsibility and will be deducted from the refund for the goods.
RETURN SHIPPING ADDRESS:
Aleksandra Kościkiewicz-THE BLOO
Stepinska 22/30
Loc 311
00-739 Warsaw
tel: +48 660449477
Withdrawal form
PDF file (download)
COMPLAINTS
In case of a complaint about a faulty product, please contact us by e-mail at hello@the-bloo.com . Our team will look into this matter immediately.
