THE BLOO ONLINE STORE TERMS AND CONDITIONS

1. General information
Online store operating at www.the-bloo.com is a platform operated by Aleksandra Kościkiewicz, running a business under the name Aleksandra Kościkiewicz , with its registered office at Stępińska 22/30, unit 317, 00-739 Warsaw , NIP: 9512172074, REGON: 142563470.

The above address is not for return orders. Returns should be made to the address provided in the "Returns" tab.

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2. Definitions

• Online store – platform available at www.the-bloo.com enabling you to place orders.

• Registration form – an electronic form completed by the User in order to place an order.

• Company – Aleksandra Kościkiewicz conducting business activity under the name Aleksandra Kościkiewicz, NIP: 9512172074, REGON: 142563470.

• Regulations – this document together with all attachments.

• Product page – a subpage presenting information about the product.

• User – a natural person, legal person or organizational unit without legal personality, using the store and placing an order.

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3. Order fulfillment conditions

1. The user can place orders 24/7 via the website www.the-bloo.com .

2. In the basket, the User indicates:

   • ordered products,

   • delivery address and invoice details,

   • e-mail address for order confirmation,

   • delivery method,

   • form of payment.

3. Ordering procedure:
   a) product selection,
   b) selection of delivery options,
   c) selection of payment method,
   d) order confirmation.

4. After placing an order, the Store will send a confirmation email. The contract is deemed concluded upon receipt of the confirmation.

5. Your order will be shipped to the specified delivery address. If products are unavailable, you will be notified by email.

6. In the event of partial fulfillment of the order, the User may choose:

   • cancellation of the whole,

   • cancellation of part of the order,

   • division of the order and new completion date.

7. Please notify us of your choice by email at hello@the-bloo.com .

8. Failure to pay within 10 days will result in the order being canceled.

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4. Product prices

• Prices include VAT, exclude shipping costs.

• The final price is visible in the Cart after selecting delivery and payment.

• The store reserves the right to make price and promotion changes that do not affect orders placed before they enter into force.

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5. Modification of order

• You may change or cancel your order before it is shipped, including changing your delivery address or billing details.

• Refunds will be made within 14 days of notification of cancellation.

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6. Payment methods

• Payment on delivery (cash on delivery)

• Bank transfer (7 days to process)

• Payment online or by card

• Installment/deferred payment (PayPo)

You cannot combine different payment methods in one order.

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7. Order fulfillment

• Approximate delivery time is provided on the product page.

• Delivery is made by courier to the indicated address.

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8. Complaints

• The user has the right to file a complaint within 1 year of delivery, provided that the complaint is made within 1 month of discovering the non-conformity.

• The cost of delivering the complained goods is covered by the Store.

• Complaints should be sent to the following address:
  Aleksandra Kościkiewicz
  Stępińska 22/30, unit 317, 00-739 Warsaw

• The store reviews complaints within 14 days. If the complaint is accepted, the goods will be replaced or repaired, and if this is not possible, a refund will be made within 14 days.

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9. Returns

• Return of goods in undamaged condition, unless the change was necessary to evaluate the product.

• The goods should be sent to the following return address: Stępińska 22/30, lok. 317, 00-739 Warsaw

• Returns are made at the User's expense; shipments from parcel lockers and collection points are not accepted.

• The refund will be made within 14 days to the User's account.

• Underwear returns:

  1. Returning underwear is only possible if the product:
     a) was not used,
     b) has the original tag,
     c) it was tried on only over one's own private underwear (it is not allowed to try on underwear directly on the naked body or use it for testing purposes in a store).

  2. In the event of the return of underwear that does not meet the above conditions, the Store has the right to refuse to accept the return or reduce the refund amount corresponding to the reduction in the value of the product.

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10. Personal data

Data administrator

Aleksandra Kościkiewicz , Stępińska 22/30, apt. 317, 00-739 Warsaw , tel. +48 660 449 477, e-mail: hello@the-bloo.com

Processing purposes

• Processing orders, invoices, and purchase history

• Marketing (after consent)

• Complaint handling

User Rights

• Withdrawal of consent, request for deletion of data, access, rectification, restriction of processing, data transfer, objection to processing, complaint to the Personal Data Protection Office.

Contact for personal data matters: hello@the-bloo.com

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11. Newsletter

• Subscription is voluntary and requires consent to the processing of personal data.

• You can unsubscribe at any time via the "Remove me from the list" link in the email.

• The newsletter contains marketing and promotional information from The Bloo brand.

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12. Final provisions

• The store reserves the right to change the regulations for important reasons, including changes in the law, contact details, payment methods, and e-mail addresses.

• Product information does not constitute an offer within the meaning of the Civil Code.

• In matters not regulated, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.

The Regulations are effective from the date of publication and apply to all orders after their entry into force.

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